Global Customer Coordinator
Company: A-Line Staffing Solutions LLC
Location: San Diego
Posted on: July 1, 2025
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Job Description:
Job Responsibilities: 1. Daily coordination of all
customer-facing activities related to custom (make-to-order)
reagent quote and order management, including follow-up and
resolution. 2. Communicate with external customers via phone, fax,
and email. Interact directly with intercompany/international
offices to support regional customers. 3. Interacts with Marketing,
Operations, Manufacturing, Technical Application/Product Support,
Planning, Shipping and other functional groups to drive the process
from inquiry to order fulfillment. 4. Work with custom service
department to ensure timely quote creation and order placement of
customer orders and provide support to address question/issues as
they arise. 5. Respond accurately and professionally to the
customer and internal personnel inquiries, providing pricing,
availability, terms and conditions, and other product and order
related information. 6. Reviews cost structures and prepares margin
analysis as needed 7. Identify repeat orders, ensue consistency in
order fulfillment. Manage and update forecasts based on customer
inputs and ordering trends 8. Update customers on order and
shipment progress, alert in advance regarding deliver delays 9.
Coordinate cross- plant planning of materials. Work closely with
planner to monitor in process orders and ensure on time delivery.
Run and review/manage Open order Report daily. 10. Complies with
all GMP, regulatory and ISO guidelines including company policies
and departmental procedures. 11. Highly involved in production
activities, planning across all sites. Creation of production
orders, as needed, and monitoring progress to ensure adherence to
schedule. Also involves coordinating production activities
cross-plants. 12. Ensure capturing all customer inquiries in system
through the life of the order fulfillment. Responsible for updating
customer record with relevant information needed for quote
creation. This includes but not limited to feasibility analysis and
master data creation. Work closely with the Master Data
Organization (MDO) and appropriate support functions to ensure
quote creation within established metrics. 13. Create and maintain
custom materials and services in SAP. Work directly with the Master
Data organization to create and maintain product structure -BOMs,
routings, Quality Inspection Plans, list prices, listing and
exclusions and material master records. Also responsible for
managing any requested changes in master data. 14. Responsible for
any SAP related data for Contract Services. This includes creation
of service contracts and service orders. Responsible for confirming
goods and hours as consumed by each project, as well as, ensuring
proper invoicing. 15. Project Management: To be able to take on and
manage projects as needed and as they relate to current job
responsibilities or to implement lean manufacturing. 16.
Responsible for monitoring and reporting metrics and reports for
associated responsibilities: On time delivery metrics, lead time
metrics, scrap reports, etc 17. Responsible to trouble shooting
production variances and working with Finance and the MDO to
resolve these issues where appropriate 18. Represent customs on
various teams as needed (ie. S&OP, Core Teams, QA, Finance,
etc) 19. Creation and maintenance of custom specific Work
Instructions and SOPs 20. Maintain supplemental databases to track
various aspects of the custom business. 21. Schedule and organize
meetings, maintain agenda, record meeting minutes and track action
items to completion 22. Proactively review processes and recommend
changes and improvements 23. Keep stakeholders informed on the
status of work completion relative to scheduled deadlines. 24.
Brings regulatory compliance questions/issues to the attention of
management when necessary 25. Performs other related duties and
assignments as required. 26. Participate, as needed, in
implementation of all system upgrades, ex: SAP, Filemaker, etc. 27.
Promote a safe work environment. Follows Environmental, Health and
Safety (EH&S) policies and procedures. Takes responsibility for
safety in immediate work area. Participate
Keywords: A-Line Staffing Solutions LLC, Redlands , Global Customer Coordinator, Administration, Clerical , San Diego, California
