Client Escalation Specialist

Company: TaxRise
Location: Irvine
Posted on: February 16, 2026

Job Description:

Job Description Job Description WHY JOIN TAXRISE? At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions. New hires joining our team in this role may also be eligible for a $500 sign-on bonus as part of our current hiring initiative. ABOUT THE ROLE The role of the Client Escalation Specialist is to ensure clients are satisfied throughout the customer journey, respond to cancellation requests, deescalate clients calls, offer creative solutions and concessions to retain clients and partner with other departments to improve internal processes and the client experience. The ideal candidate will provide exceptional customer service and support and be incredibly thorough to help the company maintain the highest quality standards. We're all about that in-person vibe, so this role is 100% on-site! If you're excited to work side-by-side with our team (or are ready to make the move), then you're a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting! HOW YOU'LL BE REWARDED At Tax Rise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals. Base pay : $24.00 - $28.00 per hour (full-time, 40 hours per week) Monthly Bonus: Average bonus potential of $1,000 - $1,600 Total Comp: Approximately $62,000 – $80,000 per year WHAT YOU'LL DO: Manage, respond, and resolve cancellation requests submitted in our ticketing systems. Call clients to actively listen and empathetically understand their concerns and reasons for cancellations providing suggestions for areas of improvements to management. Utilize persuasive communication techniques to address customers' issues and resolve complaints effectively. Identify trends and underlying problems or dissatisfaction points and propose appropriate solutions to retain clients. Collaborate with other departments, such as sales or customer service, to ensure a seamless resolution process. Properly document notes and all client interactions in the company's ticketing and CRM system. The job includes other duties and responsibilities assigned by management. WHAT YOU'LL NEED TO HAVE: 3 years previous experience in call center or sales environment Prior experience managing escalated calls and high-priority client concerns. Excellent data collection and analysis skills Experience using CRM systems (such as Salesforce or similar platforms) to manage escalated cases and client communications. High school diploma or general education degree (GED); and 1-2 years of related experience and/or training; or equivalent combination of education and experience. We understand potential comes in many forms. Even if you don't check every box, we still encourage you to apply; we consider all qualified candidates. WHAT WE OFFER We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family: Medical, Dental, and Vision Insurance (starting after 60 days) Paid Time Off 401(k) retirement plan with company match Professional Development Program to support your growth Access to our on-site gym and gaming lounge Catered team lunches every Friday Fun and energizing quarterly company outings ABOUT US At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution. OUR COMMITMENT At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law. TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know. California Applicants: Please review our Notice at Collection and California Privacy Policy before submitting your application by clicking here.

Keywords: TaxRise, Redlands , Client Escalation Specialist, Customer Service & Call Center , Irvine, California