IT Field Service Technician Level 1

Company: Executech
Location: Redlands
Posted on: January 18, 2023

Job Description:

Executech subsidiary California -Computer Options, Inc., a Redlands based Managed IT Services Provider is in need of an experienced Field Services IT technician with a focus on dealing with small business Microsoft networks.
Candidate will work in the CCO tech team supporting small business networks in 5-500 user environments. Responsibilities include onsite network support, onsite end-user support, and onsite hardware replacement (Switches, Firewalls, Workstations). Candidate should be experienced, confident and able self-manage a busy schedule but still work well in a team environment.
-General Requirements

• Minimum 2 years of IT experience or generally recognized as a strong Level I
• Effective time management and organizational skills
• Excellent verbal and written communication skills at both the technical and customer levels
• Excellent analytical, problem-solving, and creative thinking skills
• Must be energetic, creative, and self-motivated
• Ability to coordinate people and technical resources from multiple areas of the company
• Must be comfortable and show confidence in his/her abilities when speaking to clients.
• Must have a current driver's license along with an insured, inspected and registered automobile. Candidate will use his or her own vehicle (mileage compensation available).
• Must be willing to travel to Los Angles, Riverside County, and Orange County.
• Must be a motivated, continuous self-learner who is excited about new technology.Technical Requirements
  • Industry certifications (Network +, Azure Fundamentals) preferred or equivalent experience.
  • Windows installation, troubleshooting, and administration on a workstation and server level.
  • Workstation upgrades, repairs, and replacements
  • Must be able to distinguish software from hardware problems and be capable of repairing both.
  • Heavy direct interaction with clients. Experience dealing with technical issues via telephone and remotely, as well as onsite.
  • Extensive knowledge of all Windows Operating Systems including, but not limited to, general maintenance, deployments, and troubleshooting.
  • Must have experience troubleshooting end user problems in a Microsoft Windows environment and Administration of a Windows Server Active Directory with Exchange Server or 365.
  • Networking experience (firewalls, VPN, DSL/Cable router installations, etc.)
  • Experience with SonicWall type content and endpoint filtering appliances.
  • Must have an understanding of a network infrastructure including, but not limited to the role of cabling, switches and routers.
  • Must have a thorough understanding of TCP/IP.
  • Ability to administrate and troubleshoot cloud-based products and services including Office 365.Recommended Qualifications
    • Experience with Managed IT Service ProvidersOur passion for improving the small business technology experience is at the heart of everything we do. California Computer Options' team is dedicated to managing IT for small and medium size businesses so they can grow to their potential and not have to worry about technical hurdles.
      Carefully managed growth and zero debt give CCO stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401k and profit-sharing programs, opportunities for personal and professional growth, and much more.
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Keywords: Executech, Redlands , IT Field Service Technician Level 1, Engineering , Redlands, California