Assistant General Manager
Company: Redlands Residence Inn
Location: Redlands
Posted on: January 8, 2022
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Job Description:
Are you ready to advance your career to the next level? Are you a
passionate hospitality professional? How about hands on, energetic,
and honest? Tharaldson wants you!
We provide a friendly, professional place to work and have fun,
with opportunities for advancement and career growth. A strong
company culture inspires staff to achieve the highest service
standards in hospitality. Tharaldson offers many benefits including
health, vision, dental, 401(k) and profit sharing! Tharaldson has
70 hotels nationwide and will be doubling in size in the next 3
years, providing huge potential for all successful managers!
SUMMARY
Coordinates the activities of hotel personnel as directed and
provides support to the General Manager by performing the following
duties
QUALIFICATIONS
To perform this job successfully, an individual must be able to
perform each essential duty satisfactorily. The requirements listed
below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential
functions.
ESSENTIAL JOB FUNCTIONS
70% - Management
-Assigns duties to staff and observes performance to ensure
adherence to hotel policies and established operating
procedures
-Provides training, including safety training, to staff
-Selects or assists in the selection of hotel staff and completes
all new hire paperwork
-Reviews employee performance and conducts personnel actions such
as disciplinary actions and terminations
-Maintains accurate records including cash flow sheet, direct bill
accounts, credit card receipts, registration cards, reservations
cards, direct bills, and credit cards
-Conducts or assists in conducting staff meetings
-Adheres to all franchise and company procedures and regulations as
well as standard operating procedures
-Receives and resolves or assists in resolving guest complaints and
employee issues
-Performs functions of the General Manager in their absence
30% - Other Duties as assigned
-Covers shifts in all departments as scheduled by the General
Manager
-Corresponds with group and travel agents to answer special
requests for rooms and rates
-Assists with sales and marketing efforts as directed
-Answers inquiries pertaining to hotel policies and services
-Assists General Manager in annual wage scale surveys; ensures
employee wages follow wage and salary guidelines
-All other duties as assigned
COMPETENCY To perform the job successfully, an individual should
demonstrate the following competencies
-Problem Solving - Identifies and resolves problems in a timely
manner; develops alternative solutions; uses reason even when
dealing with emotional topics
-Customer Service - Manages difficult or emotional customer
situations. Responds promptly to customer need; Responds to
requests for service and assistance
-Interpersonal - Maintains confidentiality
-Oral Communication -Responds well to questions; Demonstrates group
presentations skills
-Team Work - Contributes to building a positive team spirit
-Written Communication - Writes clearly and informatively; Able to
read and interpret written information --- Delegation - Delegates
work assignments; Provides recognition for results
-Managing People - Makes self available to staff; Provides regular
performance feedback; Develops subordinates' skills and encourages
growth; Solicits and applies customer feedback (internal and
external); Improves processes, products, and services; Continually
works to improve supervisory skills --- Quality Management - Looks
for ways to improve and promote quality; Demonstrates accuracy and
thoroughness.
-Diversity - Shows respect and sensitivity for cultural
differences; Promotes a harassment-free environment
-Organizational Support - Follows policies and procedures
including, but not limited to, dress code policies
-Adaptability - Adapts to changes in the work environment; Manages
competing demands; Able to deal with frequent change, delays, or
unexpected events
-Attendance/Punctuality - Is consistently at work and on time;
Ensures work responsibilities are covered when absent; Arrives at
meetings and appointments on time
-Dependability - Commits to long hours of work when necessary to
reach goals
-Initiative - Asks for and offers help when needed
-Innovation - Generates suggestions for improving work; Develops
innovative approaches and ideas
-Judgment - Exhibits sound and accurate judgment; Includes
appropriate people in decision-making process.
-Planning/Organizing - Prioritizes and plans work activities
-Professionalism, - Treats others with respect and consideration
regardless of their status or position
-Quality - Looks for ways to improve and promote quality
-Quantity - Strives to increase productivity
-Safety and Security - Observes safety and security procedures;
Reports potentially unsafe conditions; Uses equipment and materials
properly
Keywords: Redlands Residence Inn, Redlands , Assistant General Manager, Executive , Redlands, California
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