Manager, Client Success
Posted on: January 19, 2023
Spectrum Reach () grows businesses of all sizes with custom,
multiscreen advertising solutions, backed by the power of TV, data,
innovation, community experts, and unforgettable creative. Spectrum
Reach is looking for a dynamic Sales Support Manager to support our
media market in Ontario, CA.
What You Will Do:
The Sales Support Manager oversees a team of Account Planners and
Account Coordinators who provide pre-sale and post-sale support to
advertising Account Executives. This position plays a key role in
hiring, training, coaching and developing a team of 8-12 sales
support professionals. The goal of this team is to help free up
Account Executive's time as well as to provide efficient and timely
support of our clients to meet their advertising needs. The Sales
Support Manager will report to the Sr. Regional Sales Support
Manager of the market, and will have a strong dotted line reporting
relationship to the Sales Support leadership team.
Major duties & responsibilities:
Oversee all market APs and ACs
Review and adjust workloads of APs and ACs appropriately
Understand and work to improve the workflow for all lines of
Understand all available sales products (TV and Digital advertising
Responsible for interviewing, selecting and onboarding all ACs and
Plays a major role in overseeing career development and progression
for team members.
Regularly meets with Sales management to understand and improve the
sales experience for Account Executives.
Works cross functionally with Operations, Finance, Pricing and
Inventory, Production, Field Research and Marketing to ensure
workflow is working appropriately.
Support LSM and GM with sales tracking
Manage market trade requests and needs
Manage market autofill lists for the GM
Review monthly KPIs and determine needs of the market and the
ongoing training needs of team members.
Assists in market reporting that is requested
Serves on a team with other Sales Support Supervisors to recommend
best practices for other markets to adopt.
Who We Are:
Spectrum Reach is the advertising sales division of Charter
Communications, Inc. The company offers custom solutions for the
modern media landscape utilizing national cable networks, internet
advertising and promotional events supported by marketing, research
and award-winning creative services. Spectrum Reach applies
insightful research to understand consumer behavior and build
targeted, multi-screen media plans personalized for each
With offices in 41 states and 147 markets, Spectrum Reach covers
over 27 million households throughout the country. From traditional
commercial advertising to exciting new possibilities in interactive
media and multi-screen solutions, Spectrum Reach's consultative
team brings advertisers effective, efficient ways to turn our
audiences into their customers. What We're Looking For: Minimum
three to five years of experience in an Ad sales environment, with
a background in Sales Support, Account Planning, or Operations, is
preferred. Knowledge of Ad Sales products (TV & digital) is
preferred. At least two plus years of previous experience
supervising other team members is highly preferred. Related
experience providing coaching, performance management and team
development is also ideal. A Bachelor's degree is preferred but not
required. A proven track record of having a high attention to
detail is necessary.
Here, employees don't just have jobs, they build careers. That's
why we believe in offering a comprehensive pay and benefits package
that rewards employees for their contributions to our success,
supports all aspects of their well-being, and delivers real value
at every stage of life.
The pay for this position has a salary range of $78,900.00 to
$182,900.00. The actual salary offer will carefully consider a wide
range of factors, including your skills, qualifications, experience
and location. Also, certain positions are eligible for additional
forms of compensation such as bonuses.
Keywords: SPECTRUM, Redlands , Manager, Client Success, Executive , Redlands, California
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