Operations Manager

Company: Pacific Coast Cleaning, Inc.
Location: La Mesa
Posted on: May 24, 2025

Job Description:

We're on the hunt for a passionate and results-driven Operations Manager to lead the charge for our thriving janitorial, day porter, and apartment turnover cleaning division! In this exciting role, you'll orchestrate daily operations, supercharge financial performance, and ensure top-notch service delivery that wows clients.



With your stellar leadership, razor-sharp organizational skills, and proven expertise in managing teams and client relationships in the cleaning services industry, you'll drive operational excellence and fuel gross profit growth. If you're ready to make a bold impact in a fast-paced environment, we can't wait to meet you!

Responsibilities:
Key Responsibilities
--- Operational Management: Oversee all aspects of the division's operations, including scheduling, staff, and quality control for janitorial, day porter, and apartment turnover cleaning services.
--- Team Leadership: Recruit, train, and supervise a team of cleaning staff and supervisors, fostering a culture of accountability, teamwork, and continuous improvement.
--- Financial Performance: Monitor and manage the division's gross profit by controlling labor costs, optimizing resource allocation, and ensuring pricing aligns with service quality and market standards.
--- Client Relations: Build and maintain strong relationships with clients, addressing their needs, resolving issues promptly, and ensuring high levels of customer satisfaction.
--- Quality Assurance: Implement and enforce standard operating procedures (SOPs) to maintain consistent, high-quality cleaning services that meet or exceed client expectations.
--- Inventory and Equipment Management: Oversee the procurement, maintenance, and efficient use of cleaning supplies and equipment to minimize waste and costs.
--- Compliance and Safety: Ensure all operations comply with industry regulations, safety standards, and company policies, including proper handling of cleaning chemicals and adherence to OSHA guidelines.
--- Performance Metrics: Develop and track key performance indicators (KPIs) such as labor efficiency, client retention, and profitability to drive operational excellence.
--- Budgeting and Reporting: Prepare and manage the division's budget, provide regular financial and operational reports to senior management, and identify opportunities for cost savings and revenue growth.
--- Process Improvement: Identify and implement process improvements to enhance service delivery, reduce costs, and increase overall efficiency.

Qualifications:
--- Experience: Minimum of 3-5 years of operations management experience in the cleaning, janitorial, or facilities management industry.
--- Financial Acumen: Strong understanding of financial metrics, including gross profit, cost control, and budgeting.
--- Leadership Skills: Proven ability to lead, motivate, and develop teams, with excellent interpersonal and communication skills.
--- Language Skills: Bilingual in English and Spanish is desired to effectively communicate with diverse teams and clients.
--- Industry Knowledge: Familiarity with janitorial, day porter, and apartment turnover cleaning processes, including industry-standard equipment and cleaning techniques.
--- Problem-Solving: Ability to analyze operational challenges, develop solutions, and implement effective strategies.
--- Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, etc.) and experience with workforce management or scheduling software.
--- Certifications: Certifications in facilities management, safety training (e.g., OSHA), or cleaning industry standards (e.g., ISSA CIMS) are a plus.

Work Environment
--- This role involves a combination of office work, field visits, and client meetings.
--- Occasional evening or weekend work may be required to oversee operations or address urgent client needs.
--- Ability to travel to various job sites within the division's service area.

About Company:
Pacific Coast Cleaning, Inc. (PCC) is a leading commercial and construction cleaning firm with over 20 years of proven expertise. Our capabilities encompass all types of projects, from complete ground-up developments to multi-family, airports, military, health care, and tenant improvement projects. Over the past decade, we've developed sparkling relationships with clients by enhancing the appearance, viability, longevity, and overall value of their properties, while delivering on schedule. From post-construction cleanup to window cleaning and pressure washing, janitorial services, and more, we deliver reliable, affordable, and professional cleaning services. Clients include some of the largest builders in California, and we're always seeking to partner with new clients who share a common commitment to excellence and professional business practices. At PCC, we are committed to Integrity, Growth, Teamwork, Excellence & Empowerment.

Keywords: Pacific Coast Cleaning, Inc., Redlands , Operations Manager, Executive , La Mesa, California