Supervisor Clinical Operations

Company: UnitedHealth Group
Location: Redlands
Posted on: May 26, 2023

Job Description:

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm)
The Supervisor functions as an integral member of the team and under minimal supervision, provides direction, inspiration and counseling to teammates. Monitors workflow functions, outcomes, customer satisfaction, and quality measures of the facility with the result of meeting or exceeding the established financial and other objectives set in cooperation with the Regional Operations Director.
Primary Responsibilities:

• 
  
• 
  Works with all members of the department health care team ensuring smooth patient flow within department. Responsible for the day-to-day operations including achieving established goals such as quality of care and budget expectations for production. Ensures compliance with all policies and procedures in accordance with State and Federal Regulations. Uses daily management system, and standard tools to monitor individual and departmental performance on key metrics
  
  
• 
  Determines appropriate staffing mix and amount to meet routine and special patient needs and arranges staff coverage. Demonstrates leadership and collaboration in problem solving with employees and patients
  
  
• 
  Directs work of teammates, including supervision, hiring, and terminations; determine staffing needs, and ensure efficient utilization of teammates. Monitors skill development and performance of the staff. Provides orientation for all new teammates and coaches for high performance. Give regular performance feedback and conduct performance appraisals
  
  
• 
  Performs other duties including monitoring budget expectations, improving patient satisfaction, and engaging teammates and providers in a positive, encouraging work environment. Fosters a sense of urgency in teammates that promotes commitment to patient centered care, optimal clinical outcomes and regulatory compliance
  
  
• 
  Communicates regularly to all teammates, managers and physicians as necessary. Conducts teammate meetings as needed. Leads and/or participates in departmental quality improvement and service excellence activities. Research and resolve local clinical quality issues
  
  
• 
  Performs additional duties as assigned
  
  
  You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
  Required Qualifications:
  
  • 
    
  • 
    High school diploma, GED, or higher OR equivalent
    
    
  • 
    1+ years of leadership experience (supervisor and above) with direct reports or demonstrated equivalent experience
    
    
  • 
    Intermediate level of experience with Microsoft Office
    
    
    Preferred Qualifications:
    
    • 
      
    • 
      Bachelor's or Master's degree or demonstrated equivalent experience
      
      
    • 
      1+ years of leadership experience (supervisor and above) with direct reports in a clinical setting or demonstrated equivalent experience
      
      
    • 
      Experience with timekeeping software (i.e. Kronos)
      
      
    • 
      Experience with cash deposits or handling receivables
      
      
    • 
      Demonstrate understanding of relevant healthcare plans (e.g., BlueCross/BlueShield; UHC Medicare & Retirement)
      
      
      Careers at OptumCare . We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)
      OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare's support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.
      California Residents Only : The salary range for California residents is $56,300 to $110,400. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.
      At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
      Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
      OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: UnitedHealth Group, Redlands , Supervisor Clinical Operations, Healthcare , Redlands, California