Doctor Assistant/Technician
Company: Veterinary Emergency Center of Redlands
Location: Redlands
Posted on: April 19, 2024
Job Description:
Job Description Our best candidates will:
- Have a minimum two-years veterinary experience in a customer
service role
- Be able to read, write, and speak English fluently in a clear
and audible voice
- Be naturally empathetic and articulate communicators
- Be comfortable working with computer software
- Have a desire to help people through what is often a stressful
event in their lives
- Have a friendly and professional demeanor
- Have critical thinking and problem-solving skills Our Doctor's
Assistants work closely with our medical teams by guiding clients
through their visit and helping to establish the foundation for a
trusting and empathetic visit. Your responsibilities may include:
- Serve the critical role of being the liaison between doctors,
technicians, clients, and patients
- Assist doctors in exam rooms on an as-needed basis
- Organize and track patient diagnostics
- Prepare patient discharge reports and in-hospital updates
- Manage a high call volume, communicating with clients,
referring veterinarians, and pharmacies as needed regarding
appointments, medical concerns, patient updates, referrals, and
prescriptions
- Create and present financial estimates for treatment plans
- Guide clients through the discharge and check out process
- Handle financial transactions, assisting clients with credit
applications as needed
- Work closely with our medical teams to ensure a positive
outcome at each visit
- Provide daily financial updates to clients for all hospitalized
patients, facilitate additional payments as needed
- Maintain the ability to complete, audit and review patient
visit lists and invoices
- Review treatment sheets and medical records for accuracy
- Organize/Track patient diagnostic results
- Assist across multiple departments during downtime
- Facilitate client visits
- Record all communications with owners regarding financial
matters in the practice management software
- Understand basic pharmacology of commonly-used medications,
including calculating, handling, labeling and dispensing.
- Maintain a working knowledge of veterinary medical terms,
abbreviations, procedures and conditions
- Must be able to obtain Fear Free Certification within 30 days
of eligibility (subject to 90 day orientation period) Compensation
details: 22-27 Hourly WagePI5911f92efe54-31181-34278479
Keywords: Veterinary Emergency Center of Redlands, Redlands , Doctor Assistant/Technician, Healthcare , Redlands, California
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