Technical Delivery Lead - Cloud Platform Support

Company: Solugenix Corp
Location: Irvine
Posted on: May 15, 2025

Job Description:

Technical Delivery Lead - Cloud Platform Support

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Irvine, CA (Hybrid)
Long-Term, Ongoing Contract
Job ID 25-09520

Solugenix is assisting a client, a prestigious and large investment management company, in their search for a Technical Delivery Lead - Cloud Platform Support. This is a long-term, ongoing contract opportunity based out of Irvine, CA (Hybrid).

We are seeking a highly motivated and experienced Technical Delivery Lead with a strong background in Agile delivery, cloud platform operations, and onshore/offshore team coordination. This role will ensure adherence to SLAs and KPIs across onshore and offshore teams. You will oversee the operational support and maintenance of cloud platform services, manage cross-functional teams, and ensure the timely resolution of incoming requests. The ideal candidate has strong technical acumen, exceptional communication skills, and hands-on experience in managing platform operations in a 24x7 global delivery model.

Qualifications:

Hands-on experience with AWS cloud platforms.
Familiarity with tools such as ServiceNow, and Jira, and understanding of AWS Services, Application Integration (APIs), and Messaging technologies.
Strong experience in project management and understanding of the SDLC.
Exceptional planning and coordination skills, with a track record of managing cross-team dependencies.
Excellent negotiation and influence skills to support roadmap prioritization and decision-making.
Strong technical problem-solving abilities and strategic thinking.
Certified Scrum Master (CSM) or equivalent, with proven Agile delivery experience is a plus.
Effective communicator and facilitator, able to engage across technical and leadership teams.

Responsibilities: Oversee day-to-day operations of cloud platform support services, ensuring alignment with strict SLAs and KPIs.
Work closely with the client manager to provide performance updates and ensure continuous alignment with business needs.
Track and assign incoming service tickets, ensuring timely and high-quality resolution.
Collaborate with the engineering team handling platform enhancements and feature development.
Facilitate Agile ceremonies, manage Jira boards, and support release planning and execution.
Identify and remove team impediments to maintain high delivery velocity.
Provide regular reports and status updates to senior leadership.
Ensure all operational documentation, reporting, and compliance requirements are met.

Pay Range for CA, CO, IL, NJ, NY, WA, and DC: $70/hour to $80/hour. Starting rate of pay offered may vary depending on factors including but not limited to, position offered, location, education, training, and/or experience.

Solugenix will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act and Ordinance. Applicants do not need to disclose their criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if we are concerned about conviction that is directly related to the job, applicants will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

About the Client
Our client is an American financial services company. It ranks among the world's oldest and largest investment management organizations. They have offices globally.

About Solugenix
Solugenix is a leader in IT services, delivering cutting-edge technology solutions, exceptional talent, and managed services to global enterprises. With extensive expertise in highly regulated and complex industries, we are a trusted partner for integrating advanced technologies with streamlined processes. Our solutions drive growth, foster innovation, and ensure compliance-providing clients with reliability and a strong competitive edge.
Recognized as a 2024 Top Workplace, Solugenix is proud of its inclusive culture and unwavering commitment to excellence. Our recent expansion, with new offices in the Dominican Republic, Jakarta, and the Philippines, underscores our growing global presence and ability to offer world-class technology solutions. Partnering with Solugenix means more than just business-it means having a dedicated ally focused on your success in today's fast-evolving digital world.

Keywords: Solugenix Corp, Redlands , Technical Delivery Lead - Cloud Platform Support, IT / Software / Systems , Irvine, California