IT Support Technician
Company: Tower 23 IT
Location: Encinitas
Posted on: February 16, 2026
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Job Description:
Job Description Job Description Salary: $25 - $30 / hour DON"T
APPLY UNLESS YOU LIVE IN NORTH COUNTY SAN DIEGO. THIS IS AN OFFICE
BASED JOB; REMOTE CANDIDATES WILL NOT BE CONSIDERED. Position
Summary This position is responsible for providing technical
assistance and support via phone calls, e-mails and onsite from
customers related to computer systems. An IST responds to queries,
runs diagnostic programs, isolates problems, and determines and
implements solutions. If there are any issues or changes required,
such as forgotten passwords, viruses or email issues, the help desk
will be the first-person employees will come to. Customer
satisfaction, quick response and resolution time per ticket is a
primary objective of the help desk. Acceptable Performance To
accomplish this job successfully, an individual must be able to
perform the assigned duties according to the acceptable standards
established for the job role. The RSA must be able to complete each
essential job function satisfactorily. Role and Responsibilities
Develop and maintain knowledge of client networks Updating
configuration records in ConnectWise PSA and IT Glue Basic
understanding of Line of Business (LOB) applications and associated
vendors Provide technical assistance and support for incoming
queries and issues related to computer systems, software, and
hardware. Respond to queries either in person or over the phone Ask
questions to determine nature of problem Install, modify and repair
computer hardware and software. Resolve technical problems with
Local Area Networks (LAN), Wide Area Networks (WAN), and other
systems. Run diagnostic programs to resolve problems Install
computer peripherals for users Train computer users Implement the
T23IT "Company Way" Implement best practices Work with vCIO /
Alignment Services to evaluate and recommend new software,
hardware, or upgrades Ensures client satisfaction Ask about any
other outstanding problems Follow up with customers to ensure issue
has been resolved. Perform any other tasks assigned. Qualifications
and Education Requirements Communication, Oral - Speaks clearly and
persuasively; listens and gets clarification; responds well to
questions; demonstrates group presentation skills; participates in
meetings. Communication, Written - Ability to communicate in
writing clearly and concisely; edits work for spelling and grammar;
varies style to meet needs; presents numerical data effectively.
Problem Solving - Identifies problems in a timely manner; gathers
and analyzes information skillfully; develops alternative
solutions; resolves problems in early stages; works well in group
solving situations. Business Ethics - Treats people with respect;
keeps commitments; inspires the trust of others; works with
integrity and ethically; upholds organizational values. Team
Builder - Balances team and individual responsibilities; gathers
and analyzes information skillfully; develops alternative
solutions; resolves problems in early stages; works well in group
problem solving situations. Analytical Skills - Ability to use
thinking and reasoning to solve a problem. Experience: Two (2) plus
years of experience in network / IT systems and troubleshooting
steps. Skills & Abilities Computer Skills: Extensive proficiency
with information technology regarding both hardware and software.
In-depth knowledge of Microsoft server and desktop operating
systems, specifically Server 2016 and Windows 10, Microsoft 365,
Networking, Security.
Keywords: Tower 23 IT, Redlands , IT Support Technician, IT / Software / Systems , Encinitas, California
