Technical Support Engineer 1

Company: Parsec Automation Corp.
Location: Anaheim
Posted on: February 16, 2026

Job Description:

Job Description Job Description About Parsec Parsec Automation, LLC (Parsec) is a trailblazing creator and provider of manufacturing operations management software. Consistently recognized by organizations like Gartner and IDC and a winner of numerous awards, including the Data Breakthrough Awards, American Business, and Best in Biz, Parsec exemplifies leadership in the dynamic, fast-paced manufacturing sector. With major companies such as Johnson & Johnson, Merck, Toyota, Proctor & Gamble, Eli Lilly, Hershey, Siemens, and DuPont leveraging its innovative TrakSYS™ platform to tackle even the most complex manufacturing challenges, Parsec's solutions are actively optimizing efficiency, quality, and compliance at over 11,000 plants in more than 140 countries. Committed to customer success and driven by innovation, Parsec continues to fulfill its mission of making the management of manufacturing operations as simple as possible. Parsec is backed by BVP Forge, a $780M fund in partnership with the $20B Bessemer platform that has backed industry-defining businesses such as LinkedIn, MindBody, Procore, Shopify, and Toast. BVP Forge combines Bessemer's front-line industry insights, proven growth IP, and robust executive network with tailored resources for self-sustaining companies and the ForgeEdge™ operational program. The Role As a Technical Support Engineer I , you'll provide high-quality technical support to customers and partners using the TrakSYS™ platform. This role is ideal for someone who is technically strong, customer-focused, and excited to deepen their expertise in MES, manufacturing systems, and enterprise software support. You'll work closely with customers, internal support teams in the U.S. and Spain, and engineering partners to troubleshoot issues, support upgrades, contribute to testing, and help improve documentation and knowledge sharing across the organization. This position requires flexibility to support 24/7 operations, including rotating coverage for weekends and extended shifts (up to 12 hours). Key Responsibilities Platform and Application Support (?70%) Provide Level 2 support for both the TrakSYS™ platform and implemented solutions Diagnose and resolve platform and application issues Troubleshoot production applications built by Parsec Professional Services under managed services SLAs Respond to alerts, triage incidents, and escalate to Level 3 or Engineering when needed Create examples and demonstrations of TrakSYS features (including light customization such as reports or UI components in ASP.NET) Document incidents, root causes, and corrective actions Upgrades and Testing (?10%) Support customer application upgrades Assist with functional and regression testing Identify, document, and report defects Documentation and Knowledge Sharing (?10%) Create and maintain Knowledge Base articles Document new and existing TrakSYS features Develop Application Notes, Technical Guides, deployment instructions, and troubleshooting runbooks Learning and Continuous Improvement (?10%) Learn and apply Parsec's support methodologies and tools Stay current on TrakSYS platform features and updates Build expertise in MES concepts, manufacturing workflows, and support technologies Qualifications Bachelor's degree in Computer Science, Engineering, Information Technology, Business, or a related field 2 years of experience in software support or development Strong experience with: C# .NET / ASP.NET Microsoft SQL Server Web technologies (HTML, XML, JavaScript) Windows client and server operating systems Preferred Experience Cloud platforms (Azure or AWS) Bootstrap CSS framework Software testing frameworks Manufacturing, MES, or process automation environments Success Traits Strong analytical and troubleshooting skills Detail-oriented with excellent documentation habits Strong written and verbal communication skills Comfortable working in a fast-paced, customer-driven environment Collaborative mindset with global teams Willingness to participate in rotating on-call and extended shift coverage Eager to learn and grow technical depth across enterprise manufacturing systems Benefits $33–$35 per hour Hybrid work schedule Variable bonus based on company and individual performance 401(k) with company match 100% company-paid health insurance premiums for the employee Flexible vacation time Outstanding team environment

Keywords: Parsec Automation Corp., Redlands , Technical Support Engineer 1, IT / Software / Systems , Anaheim, California