RedlandsRecruiter Since 2001
the smart solution for Redlands jobs

Client Service Coordinator

Company: Home Instead Senior Care
Location: Redlands
Posted on: February 15, 2021

Job Description:

Home Instead-- Service Coordinator Job Description Safely Home, Inc. d/b/a Home Instead Objective:The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.Primary Responsibilities:

  • Reflect the values of Safely Home, Inc., (d.b.a. an independently owned and operated Home Instead franchise).
  • Answer incoming calls in a friendly, professional and knowledgeable manner.
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
  • Monitor, mediate, and log all client and CAREGiver activity utilizing the software system.
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved.
  • Enter and maintain accurate client and CAREGiver records in the software system.
  • Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved.
  • Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation.
  • Conduct Service Inquiries and Care Consultations following the consultative sales process.
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.Education/Experience Requirements:
    • High school graduation or the equivalent
    • One year of related business experience or an equivalent combination of education and work experience may be considered
    • Must posses a valid driver's licenseKnowledge, Skills and Abilities:
      • Must have an understanding of and uphold the policies and procedures established by Safely Home, Inc.,d.b.a. an independently owned and operated Home Instead franchise)
      • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
      • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
      • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills
      • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures
      • Must have the ability to organize and prioritize daily, quarterly, monthly and yearly work
      • Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients and CAREGivers
      • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone
      • Must present a professional appearance and demeanor
      • Must have the ability to operate office equipment
      • Must be patient and congenial on the telephone
      • Must have computer skills and be proficient in Word and Excel
      • Must have the availability to work evenings and weekends as required
      • Must have the ability to perform duties in a professional office setting
      • Must demonstrate knowledge of the senior care industryEach Home Instead franchise is independently owned and operated.

Keywords: Home Instead Senior Care, Redlands , Client Service Coordinator, Other , Redlands, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Make Deliveries with Our E-Bikes - Deliver with DoorDash
Description: Want to earn money, but dont have a car Deliver with DoorDash. Well even set you up with an e-bike What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about (more...)
Company: Doordash
Location: San Gabriel
Posted on: 02/27/2021

Do You Want To Work For A Great Company
Description: Growing 26 year old National Discount Health Benefits provider of healthcare access in the US is seeking bright, motivated people enjoy helping
Company: Living Healthy
Location: Yucaipa
Posted on: 02/27/2021

Restaurant Delivery Driver
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Yucaipa
Posted on: 02/27/2021


No Vehicle Required - Deliver with DoorDash on our e-bikes
Description: Want to earn money, but dont have a car Deliver with DoorDash. Well even set you up with an e-bike What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about (more...)
Company: Doordash
Location: San Gabriel
Posted on: 02/27/2021

Food Delivery Driver
Description: n nPostmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Yucaipa
Posted on: 02/27/2021

Postmates - Earn Extra Cash
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Yucaipa
Posted on: 02/27/2021

No Car? No Problem. Deliver With Doordash On Our E-Bikes
Description: Want to earn money, but don't have a car Deliver with DoorDash. We'll even set you up with an e-bike What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about (more...)
Company: DoorDash
Location: San Gabriel
Posted on: 02/27/2021

Deliver with DoorDash - No Vehicle Required.
Description: Want to earn money, but dont have a car Deliver with DoorDash. Well even set you up with an e-bike What is DoorDash Available in over 4,000 cities in the U.S., Canada, and Australia, DoorDash is about (more...)
Company: Doordash
Location: San Gabriel
Posted on: 02/27/2021

Security Officer-$1000 Hiring Bonus Manufacturing Company
Description: At Allied Universal-, we continue to build an inclusive, Be Phenomenal-, culture that encourages, supports, and celebrates a diverse workplace. It fuels our innovation and connects us closer to our customers (more...)
Company: Allied Universal
Location: Santee
Posted on: 02/27/2021

Postmates - Earn Extra Cash
Description: n nPostmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: San Gabriel
Posted on: 02/27/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Redlands RSS job feeds