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Assistant Branch Mgr 2

Company: Arrowhead Credit Union
Location: Redlands
Posted on: November 14, 2021

Job Description:

Job Title: Assistant Branch Manager 2 Department: Branch Supervisory Role: Yes FLSA: Exempt Supervisor's Title: Branch Manager Position Purpose and Objectives The Assistant Branch Manager 2 role supports the branch manager by overseeing the efficient operation of the branch to ensure all operational functions are completely and properly performed by the Team Members while conveying a feeling of trust, service, security and satisfaction to our members. Train and supervise branch service representatives. Enforce Credit Union regulations and oversee Credit Union security measures. Monitor branch financial activities, perform audits, review, reports and manage cash levels. Essential Functions and Responsibilities * Personally, provides exceptional member service through words and actions or in accordance with Branch Plan; uses Service Standards in every work-related interaction. * Ensures exceptional member service is delivered by all Team Members. * Actively participates in meeting the goals of the department and the Credit Union. * Provides excellent service by using a positive and professional tone to assists callers and Team Members accurately, thoroughly and as efficiently as possible while maintaining consistent and friendly service. Ensures that a smile can be heard on each call. * Uses organizational tools and techniques to complete tasks on time and successfully manage multiple competing priorities simultaneously, with the ability to give unexpected status in any of the areas of responsibility. * Maintains operations in the branch such as maintaining branch cash limits at optimum levels, minimizing controllable losses, overseeing vault/Teller Cash Recycler (TCR)/branch/General Ledger (GL) balancing, researching out of balance issues; ensuring completion of Daily Accounting Report and troubleshoots Automated Teller Machine (ATM)/debit card concerns. * Ensure that the opening and closing procedures are being completed. * Performs branch certifications to ensure compliance of team members with established standard procedures, policies, and practices. * Establishes work schedules and assigns duties to team members to ensure efficient operation of branch while working within budgeted Full Time Employees (FTE). * Ensures staff commitment to member service standards. * Compiles required and special reports on operating functions of branch. * Directs Team Member training to improve efficiency and ensure conformance with standard procedures and practices. * Oversee ordering of branch cash and verification of cash orders received. * Conducts team meetings and collaborates with team members to discuss operational challenges and procedural changes or practices. * Motivates, coaches and develops team members in technical and people skills. * Maintains working knowledge of all deposit and consumer loan products. * Attends and participates in periodic management and committee meetings. * Performs supervisory duties: plans, assigns, directs and evaluates subordinates' work, measures performance against goals; reviews efficiency and completeness of tasks; conducts performance reviews, works with branch leadership to recommend promotions and develops higher levels of expertise in team members through coaching and training. * Serves as the first point of contact for any member complaint requiring resolution. * Maintains security compliance; routinely checks security devices; conducts quarterly safety and security meetings. * Identifies/reports operational deficiencies; recommends solutions to increase branch operational efficiencies. * Maintains a working knowledge of Bank Secrecy Act (BSA)/Anti-Money Laundering (AML) laws/regulations applicable to area of responsibility; complies with all BSA/AML and Office of Foreign Asset Controls (OFAC) laws/regulations. * Advise Branch Manager of any department or branch office issues. * Regular and predictable attendance and punctuality. * Flexibility/Willingness to change as job evolves and daily schedule changes. * Other duties as assigned by Supervisor and deemed necessary to achieve the goals of the credit union and the branch. Positions directly supervised: This position supervises Branch Service Representatives 2, and 3. Qualifications: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and /or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Competencies for this position * Active Listening. * Attention to Detail. * Building Rapport. * Business Acumen. * Calm Under Pressure. * Collaboration. * Communication Proficiency. * Confidentiality. * Constructive Feedback. * Critical and Analytical Thinking. * Decision Making. * Efficient Multi-Tasking in Fast-Paced Environment. * Embracing Change. * Empathy and Understanding. * Emotional Intelligence. * Ethical Conduct/Practice. * Flexibility/ Adaptability. * Friendly and Approachable. * Knowledge Retention. * Leadership Skills * Member & Team Member Service Focus. * Organizational Skills. * Ownership. * Phone/E-mail Etiquette. * Problem Solving/Analysis. * Professionalism/Positive Behavior. * Relationship Management. * Self-Initiative. * Sense of Urgency. * Sound Reasoning. * Technical Capacity. * Telephone/Email Etiquette. * Thoroughness/Accuracy. * Time Management. Specific Knowledge, Skills, and Abilities Required for this Position Extensive knowledge of branch banking services, new accounts, lending, operations and related laws, regulations and human resources practices and experience in banking products and services, and member relationship building; along with the regulatory and legal parameters that govern them. Knowledge of operating a personal computer, including the Microsoft Office Suite (Word, Excel, PowerPoint and Outlook), navigating the internet., and working knowledge of the core operating systems such as Symitar. Demonstrated management skills including organization and follow up skills, and problem solving; effective interpersonal, oral and written communication skills. Excellent leadership skills including demonstrated coaching and development practices; strong attention to detail and accuracy. Advanced writing skills; professional phone and business etiquette. Excellent leadership skills including effective coaching and development practices. Decision making skills require analytical ability, judgment and ingenuity. A significant level of trust and diplomacy is required in addition to normal courtesy and tact. Ability to communicate at all levels of an organization, as well as deliver presentations; ability to plan, organize, direct and control departmental functions. Ability to make sound judgments; ability to effectively multi- task and prioritize workflow in a high-volume environment; ability to provide high-quality service; ability to recognize potential service issues or opportunities; ability to develop and implement quality control and follow up procedures; and flexibility to the changing requirements and priorities of the business. The ability to communicate at all levels of an organization, as well as deliver presentations; ability to plan, organize, direct and control departmental functions. Ability to make sound judgments ability to effectively multi- task and prioritize workflow in a high-volume environment; ability to provide high-quality service; ability to recognize potential service issues or opportunities; ability to develop and implement quality control and follow up procedures; flexibility to the changing requirements and priorities of the business. Ability to direct and supervise; ability to gain support and build collaborative relationships. Displays courtesy and sensitivity; openness to others viewpoints; demonstrates leadership and supervision. Ability to manage multiple projects while paying attention to details and performing tasks accurately; ability to make sound decisions, to exercise good judgment; ability to handle sensitive information using tact, diplomacy, and discretion. Ability to work cooperatively with others as part of a formal or informal team to accomplish Credit Union goals; ability to respect the needs, ideas, and contributions of others; follow-up on Member or Team Member complaints, questions, requests. Ability to escalate issues when appropriate. Education and Experience: High School diploma or equivalent and Associates degree or equivalent from a two-year college. A minimum of five (5) years of progressive experience related to branch operations in a financial institution, preferably a bank or credit union. Two (2) years of prior managerial and/or demonstrated leadership experience required. Four (4) years of additional experience may be substituted for the degree. Working knowledge of banking core software - Symitar System proficiency a plus. Compliance: Ability to maintain a proficient knowledge and compliance of all applicable rules and regulations under BSA, AML and OFAC regulations. This includes, but is not limited to: Bank Secrecy Act; SAFE Act; Anti Money Laundering; Regulation B; Regulation CC; Regulation D and Regulation Z. Be in compliance with federal laws and regulations set forth by the National Credit Union Administration (NCUA) and other regulatory agencies. Language Skills: Ability to communicate and understand written and oral language and the ability to effectively present information. Ability to read and interpret documents such as policy/procedures. Ability to prepare and make comprehensive presentations, communicate professionally with Members and all levels in the organization. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, and percentages. Ability to perform basic math skills to include adding, subtracting, multiplying and dividing using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral or schedule form. Other Skills and Abilities: Advanced knowledge of financial products/services. Ability to use office equipment such as a personal computer and calculator. Ability to be bonded. Ability to listen to others and provide constructive feedback in a coaching/development setting. The ability to exhibit positive behavior by interacting with members and team members in a manner consistent with our warm, caring and friendly culture. Must have the means to travel to meetings, as required and the ability to maintain a flexible schedule. Must have a valid driver's license and current automobile insurance coverage. Certificates, licenses, etc. required for this position: Mortgage Loan Originator (MLO) designation with the National Mortgage Licensing Systems (NMLS) certification is also preferred. Work Environment: The position operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. EEO Statement: Arrowhead is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, creed, color, religion or religious creed, gender, sex (including pregnancy, childbirth, breastfeeding or related medical conditions), gender identity/expression; sexual orientation; national origin, ancestry, citizenship status, protected military/veteran status, marital/family status, genetic information/characteristics, family or medical care leave, physical or mental disability; political awareness or affiliations, birthplace, ethnicity, or other characteristics protected in accordance with all applicable federal, state and local law. Physical Demands: The physical demands described below are representative of those that must be met by a team member to successfully perform the essential functions of this job. They are subject to change at any time due to reasonable accommodation or other reasons. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to do the following: * Sitting at a desk for long periods of time. Intermittent standing, sitting, walking, bending, stooping and neck flexing. Intermittent pushing, pulling and reaching above, at and below shoulder height. * Repetitive motion- frequent keyboarding and mouse usage requiring the fingers to make small movements, and the use of hands and wrists. * Manual dexterity. * Simple grasping by using fingers and palm on an object. * Speaking - Conveying detailed or important instructions accurately and efficiently. * Carrying or transporting an object by hand. The ability to carry and lift files up to 10 pounds. * Specific vision abilities required by the job include close vision, distance vision, color vision and ability to adjust focus. * Must be available to work all regularly scheduled business hours, as well as maintain a flexible schedule to accommodate duties occurring outside of traditional business hours, or overtime when necessary.

Keywords: Arrowhead Credit Union, Redlands , Assistant Branch Mgr 2, Other , Redlands, California

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