RedlandsRecruiter Since 2001
the smart solution for Redlands jobs

Service Delivery Team Lead

Company: ESRI, Inc.
Location: Redlands
Posted on: January 11, 2022

Job Description:

Overview:Lead a team of technical staff responsible for providing computer hardware, software, and technical support to all departments while also providing Tier 3 technical support for computer hardware and account access issues. In this position, you'll be responsible for collaborating with internal departments and external vendors to ensure that Esri is providing the right solutions to meet the changing needs of the organization.Responsibilities:Provide supervision, direction, and mentoring to a team supporting daily technical operationsCoordinate computing requirements information sessions to facilitate purchasing decisions on behalf of our colleaguesWork with various technical teams to establish best practices related to hardware/software configuration, distribution, and monitoringFacilitate the learning, evaluation, and testing of new operating systems and hardware to grow the knowledge base of the Service Desk operations teamParticipate/facilitate vendor-sponsored training specific to new technologies, hardware configurations, process improvementsRecommend purchase of computer systems and peripherals across all Esri departments by evaluating internal departmental needsParticipate in the negotiation and review of hardware and service support agreementsProactively seek opportunities to reduce total computer hardware costsEnsure maintenance of hardware asset managementMonitor and coordinate workflows for the Service Desk and Desktop support teamCollaborate with other team leads to ensure overall customer support is aligned with established service level agreementsProactively communicate IST initiated changes to affected departmentsCreate and validate customer facing instructions and FAQsBe the voice of the customer within ISTRequirements:5 years of industry experienceSelf-motivated and able to work efficiently with minimal supervisionAbility to manage priorities and work under pressureStrong written and verbal communication skillsStrong interpersonal and leadership skills with the ability to effectively work in an environment that values teamwork and collaborationLead and attend interdepartmental meetings as requiredSupervisory skillsStrong technical knowledge supported by previous work in ITHigh school diploma or equivalent (bachelor's in information systems, computer science, or related discipline preferred)The Company:Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.#LI-NR5

Keywords: ESRI, Inc., Redlands , Service Delivery Team Lead, Other , Redlands, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Redlands RSS job feeds