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Placement Specialist

Company: Girl Scouts of San Gorgonio
Location: Redlands
Posted on: June 15, 2022

Job Description:

Job DescriptionJob Title: Placement Specialist FLSA Status: Non-Exempt Department: Member ServicesReports To: Customer Care Lead Revised: May 2022General Description: The Placement Specialist is responsible for successfully culminating recruitment efforts by initiating and pursuing communications strategies and protocols needed to convert prospective members (leads) to registered members. The Specialist is responsible for securing increased girl and adult volunteer participation as well as the community partnerships needed to implement Girl Scouting within an assigned area. The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.Essential Functions/Responsibilities:1. Assists in achieving the council's corporate goals for girl and adult membership through implementing membership strategies in assigned areas.

  • Assists in designing and implementing a comprehensive plan for girl and adult membership growth in targeted areas by researching market data, membership trends, and other pertinent information relevant to designated geographic areas.
  • Supports implementation of membership recruiting marketing strategies outlined in the council's strategic plan, annual tactics and/or other council goals primarily through phone and written follow-up contacts with prospective members and community partners.
  • Develops and updates opportunity catalogue (troops/groups with openings) to streamline girl and adult placement.
  • Studies and becomes proficient in girl and adult related trends, multi-cultural data and demographics, effective communication, and marketing techniques in order to effectively implement a membership plan.
  • Assists potential volunteers in finding a role appropriate to their skills, interests and time constraints, guiding them through the on boarding process.
  • Provides for high quality communication, customer service and follow-up to meet the needs of volunteers until they are fully approved and placed in a role.
  • Enter and maintain accurate data and records related to member onboarding, volunteer approval and customer engagement.
  • Prepares action plans and schedules to identify specific targets and to project the number of contacts to be made in order to meet membership goal. Prepares a variety of status reports, including activity, follow-up, and adherence to goals.
  • Utilizes customer relationship management system to support pursuance of leads throughout the recruitment process for completion to close status.
  • Supports external recruitment efforts and is able to finalize membership enrollment leads. Follows up on new leads and referrals resulting from field activity in a timely fashion.
  • Performs additional duties as assigned to assist in fulfillment of the council's mission and goals.
  • Ensures Girl Scouting is open to all girls and adults by delivering the Girl Scouts message of pluralism and diversity to members of the council.2. Works interdepartmentally to ensure our Council goals are met.
    • Works with cross-functional team to determine or develop innovative techniques to ensure the effective delivery of recruitment strategies.
    • Promotes and assists with our Council wide programs and activities.Competencies and areas of expertise may include:
      • Sales Ambition and Drive - understands the sales process and management of leads. Sets ambitious goals and energetically and confidently drives to achieve those goals. Recognizes opportunities to "close" and has demonstrated ability to ask for the business/customer transaction. A self-starter who can work independently with minimal oversight and take initiative.
      • Self-management and Confidence - Assesses own skills and abilities and identifies areas for improvement; willingly accepts constructive feedback; seeks developmental opportunities; sets and achieves goals; works independently. Demonstrated confidence to prepare for conversations and visits with potential members/customers by gathering key information and setting strong objectives to achieve successful outcome.
      • Active Listening - Ability to skillfully use a variety of questions and other active listening techniques to promote a robust discussion with members/customers and identify needs.
      • Marketing Knowledge - Has demonstrated knowledge of the basic principles of marketing (for example, market identification and segmentation, interpretation and use of market data). Demonstrates comfort in presenting the value behind solutions in a way that resonates with what is most important to the potential members/customers of the organization.
      • Oral and Written Communication abilities (i.e. In person, verbal, written, and/or phone); Expresses ideas and facts in a clear and understandable manner appropriate for the individual or group; listens to and comprehends what others are saying; prepares organized and structured presentations; has demonstrated ability to work with a wide range of sensitive and confidential issues and communicate effectively with a diverse group of girls, volunteers, and staff. Ability to project a warm, inviting, and trustworthy telephone image.
      • Interpersonal Relations - Establishes rapport with others at all organizational levels; respects others; considers and responds to the needs, feelings, and capabilities of others; establishes and maintains an open dialogue with others; has demonstrated ability to market the Girl Scout value proposition through a variety of communication venues, with particular emphasis on phone and online communications.
      • Customer Responsiveness - Seeks and acknowledges the views and ideas from customers (for example, internal and external); identifies, prioritizes, and balances customer issues; takes time to answer questions and explain decisions; follows through on commitments to customers in a timely manner; maintains a commitment to continuous improvement.
      • Excellent technical computer skills in Microsoft Office including Word, Excel, Outlook, customer relationship management systems and social networking.
      • Judgment and Decision-Making - recognizes when immediate action is required; recognizes when sufficient information has been obtained to make a decision; makes decisions where appropriate or refers decisions to the appropriate organizational level; makes decisions without undue delay
      • Volunteer Management - knows the procedures, tools, and legal issues associated with recruiting, selecting, supervising, and releasing adult volunteers; assigns and manages volunteers in an efficient manner; monitors use of volunteers; recognizes volunteer accomplishments.Education, Work Experience, Skill Requirements & Certifications:1. Minimum Education (or substitute experience) required:ยท High School Diploma; some college preferred.2. Minimum Experience required:
        • Minimum 1-2 years of related work experience. Non-profit experience and/or membership experience a plus.
        • Experience using Salesforce or other customer relationship management (CRM) systems is a plus. 3. Skills Required:
          • Advance level skills in Microsoft Office Suite, and in general data entry. Ability to type in excess of 50 wpm.
          • Must have excellent organizational skills and be detail-oriented.
          • Able to independently resolve problems or conflicts.
          • Demonstrated ability to handle confidential information appropriately.
          • Confidentiality is of utmost importance.
          • Proven ability and aptitude to work collaboratively with diverse individuals throughout the organization and community.
          • Strong interpersonal skills.
          • Excellent communication, written and verbal skills. Customer service oriented.4. Additional Requirements:
            • Bilingual English/Spanish preferred, but not a requirement.
            • Ability to work a flexible schedule to include nights, weekends and holidays, as needed.
            • Occasional travel may be required.
            • Ability to work remotely, when assigned.
            • Ability to follow all company safety and health protocols. 5. Minimum License, Certifications & Affiliations/Memberships and CEU's
              • Valid California driver's license and an insured vehicle in good working order.
              • Must successfully complete a fingerprint background check

Keywords: Girl Scouts of San Gorgonio, Redlands , Placement Specialist, Other , Redlands, California

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