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Training Assistant

Company: ESRI, Inc.
Location: Redlands
Posted on: June 21, 2022

Job Description:

Overview:Join a fast-paced and challenging environment where you can use your strong customer service skills and desire to help others to support our software user community. A detail-oriented individual is needed to coordinate and manage logistics for training classes as well as support a variety of other trainings and programs including user conference, internal and distributor trainings, and training certification.Responsibilities:

  • Coordinate and manage all logistics for training classes by collaborating with customers and teams across Esri
  • Identify and analyze customer needs and recommend appropriate solutions
  • Build and maintain relationships with customers to support training sales goals and customer experience
  • Develop, manage, and communicate event details in alignment with customer needs, including requested schedules, staffing, equipment, classroom setup, and location details
  • Act as the main point of contact for customers and internal teams for training class coordination needs
  • Increase revenue by enrolling wait-listed and cancelled upon students in classes
  • Generate predefined or ad-hoc SAP reports and additional tasks as neededRequirements:
    • 2+ years of experience working in a fast-paced and deadline-oriented business environment
    • Excellent written and verbal communication skills
    • Strong interpersonal skills for communication with internal and external customers
    • Strong collaboration, leadership, and problem-solving skills, and an ability to work with deadlines and multiple tasks simultaneously
    • High attention to detail, flexible with last minute changes and requests, and ability to work independently
    • Customer focused and customer service oriented
    • Proficient with Microsoft Office suite including Outlook, Word, and Excel
    • Minimum typing speed of 45 wpm
    • Bachelor's in business administration, marketing, communication, or related fieldRecommended Qualifications:
      • 4+ years of experience in a professional office environment
      • 3+ years of customer service experience
      • Knowledge of SAP R/3, S/4HANA, and SalesforceThe Company:Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.

        Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.

        Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

        If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.#LI-OH1IND1

Keywords: ESRI, Inc., Redlands , Training Assistant, Other , Redlands, California

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