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Client Care Coordinator

Company: Home Instead
Location: Redlands
Posted on: June 25, 2022

Job Description:

When you join our Home Instead family, you join a winning team!

We are looking for a Client Care CoordinatorThe Client Care Coordinator is expected to perform a variety of duties that relate to client care including care consultations with potential clients and family members, client/Care Professional introductions and quality assurance visits with existing clients. They use the consultative sales approach to determine each individual client's needs to provide solutions and create a tailored service plan. They continuously evaluate the plan through a series of ongoing communications and visits to ensure high quality care, client satisfaction and retention as well as opportunities to increase service hours.

Primary Responsibilities: - -

  • Reflect the core values of Family First Ventures inc. d.b.a. an independently owned and operated Home Instead franchise.Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan.Conduct Service Inquiries and Care Consultations as needed following the consultative sales processMaintain ongoing communication and a consistent follow-up schedule with potential clients and families who have yet to commit to service.Work with other team members to coordinate various aspects of a client's care. Conduct client/Care Pro introductions with every new client and with every new Care Pro. Create and maintain client and responsible party records documenting all quality assurance meetings. Plan and execute a schedule that ensures each client has at minimum one quality assurance visit per (month/quarter).Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.Demonstrate open and effective communication with clients, family members, the franchise owner, colleagues and Care Pros, and referral providers/care providers. Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
  • Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients and family members.
  • Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.Secondary Responsibilities:
    • Participate as needed in all Care Pro meetings
    • Maintain regular attendance to execute job responsibilities
    • Conduct Family Education sessions as needed
    • Perform any and all other functions deemed necessary Qualifications:
      • Some college preferred One year experience in home care, health care or senior-related industry required, an equivalent combination of education and work experience may be considered. Must possess a valid driver's license
      • Effective written and verbal communicationPay: $18.00 plus performance incentive pay We Offer:
        • Competitive base pay plus performance incentive pay
        • 401k Retirement Program with Employer Match
        • Paid Vacation
        • Paid Company Holidays and Sick Time
        • Access to Company Vehicle
        • Long term assignments
        • Medical Benefits
        • PPE, Paid orientations, paid ongoing training, overtime pay Each Home Instead franchise is independently owned and operated.Required
          Preferred
          Job Industries
          • Customer Service

Keywords: Home Instead, Redlands , Client Care Coordinator, Other , Redlands, California

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