Head of Customer Support
Company: VirtualVocations
Location: Vista
Posted on: May 24, 2025
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Job Description:
A company is looking for a Head of Customer Support.
Key Responsibilities
Lead and scale the customer support function, ensuring excellent
service across all channels
Build and manage a high-performing team, including hiring,
training, and career development
Design support operations to enhance efficiency and establish key
performance indicators for continuous improvement
Required Qualifications
6+ years of experience in customer support at SaaS companies, with
2+ years in a leadership role
Demonstrated ability to build and scale support teams in
high-growth startup environments
Experience with modern support platforms like Front, Zendesk, or
Intercom
Strong analytical skills for data-driven decision-making and
process improvements
Customer-obsessed mindset with a passion for building scalable
systems and processes
Keywords: VirtualVocations, Redlands , Head of Customer Support, Other , Vista, California
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