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Service Delivery Technician

Company: ESRI, Inc.
Location: Redlands
Posted on: January 12, 2022

Job Description:

Overview:Put your combination of expertise in desktop support and superior customer service skills to use at our Redlands headquarters. This is a great opportunity to further develop your knowledge of desktop support technologies and provide innovative customer-based solutions in a dynamic environment.Responsibilities:Coordinate with colleagues the appropriate configuration, set up, and delivery of computer-related equipment and softwareMonitor and maintain service queue based on established service level agreementsTroubleshoot and repair desktop technologies, printers, and handheld devicesEvaluate and assess new industry hardware in support of future purchases and deploymentProvide assistance to team members in meeting their goals and objectives by identifying training and/or departmental resources neededRemain current on technical problems and resolutions within the hardware industry as they relate to our environmentAssist with testing and evaluating various software applications in support of future deploymentsAssist with departmental moves, adds, and changesRequirements:Desktop support experience working specifically with hardware and software supportExcellent communication and customer service skillsAbility to work effectively in a fast-paced team environment as well as independentlyAbility to lift up to 50 poundsHigh school diploma or equivalentRecommended Qualifications:Associate's or bachelor's in information technology or related fieldExperience with helpdesk and/or end user supportA+ or similar certificationAbility to troubleshoot and recommend solutionsThe Company:Our passion for improving quality of life through geography is at the heart of everything we do. Esri's geographic information system (GIS) technology inspires and enables governments, universities, and businesses worldwide to save money, lives, and our environment through a deeper understanding of the changing world around them.Carefully managed growth and zero debt give Esri stability that is uncommon in today's volatile business world. Privately held, we offer exceptional benefits, competitive salaries, 401(k) and profit-sharing programs, opportunities for personal and professional growth, and much more.Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.If you need a reasonable accommodation for any part of the employment process, please email and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.#LI-NR5

Keywords: ESRI, Inc., Redlands , Service Delivery Technician, Professions , Redlands, California

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