Family Advocate Supervisor North Hollywood

Company: Volunteers of America Los Angeles
Location: North Hollywood
Posted on: April 2, 2026

Job Description:

VOALA Helping Our Most Vulnerable Change Their Life Stories Volunteers of America is a non-profit human services organization committed to serving people in need, strengthening families, and building communities. VOALA provides a variety of social services to Los Angeles area communities such as Head Start programs, Upward Bound college prep programs, veterans? services, homeless shelters, low-income housing program as well as drug and alcohol rehabilitation. Learn more at www.voala.org. PAY RATE: $28.21 - $29.78 PER HOUR BENEFITS: VOALA offers competitive medical, dental, vision and retirement benefits. CHILDREN SERVICES VOALA services for children place an emphasis on Education, Literacy, and Health. The skills and confidence gained from our programs promote a stable home life and ensure a smooth transition into kindergarten and beyond. Working closely with the family unit and the community itself, we encourage the development of a positive narrative for our children providing internal voices of confidence, kindness, hope and accountability to building a stronger future. JOB SUMMARY AND PURPOSE The Family Advocate Supervisor directs and supports the Family Advocate Floater. The Supervisor monitors and assesses the Family Advocate?s effectiveness in managing their caseload. This includes recruitment, enrollment of eligible families, monitoring child?s attendance and engaging families in family goal setting process. Furthermore, The Family Advocate Supervisor is a conduit between the Program Managers and the Family Advocates, and ensures that Family Advocates are able to prioritize tasks assigned by the different Program Manager areas. The Family Advocate Supervisor communicates any challenges affecting any Family Advocate Floater?s performance of their duties to an assigned Assistant Director. The Supervisor guides the Family Advocate in being able to engage community partners who provide families services, and how to refer families to internal resources that address their needs, interests, and goals. The Family Advocate Supervisor works closely with the Program Manager for Eligibility, Recruitment, Selection, Enrollment, Attendance (ERSEA) and Family Community Engagement (FCE) to ensure that these areas align in prioritizing the Family Advocate workload and timelines. They are also responsible for ensuring a team approach to working with other Program Managers, being cognizant of how the various areas are influencing Family Advocate priorities, and making recommendations to support the Family Advocates overall efficiency in completing their assigned duties. Specific Duties Include: Supervise Family Advocate Floaters in completing their assigned duties and ensuring: they are meeting all timelines related to 100% child enrollment, child attendance, and family goal setting. Ensure Family Advocates accurately complete enrollment, end of the month paperwork and family engagement forms, and that their family files are orderly. Meet with assigned Family Advocate Floaters bi-monthly to discuss successes and challenges Provide them with strategies in engaging community partners, and training opportunities. Make recommendations to the Assistant Directors of any Family Advocate weaknesses in efficiencies that need addressing. Provide Strategies to the Family Advocate Floaters about engaging and enrolling families. Model for them, in the field, approaches to connecting with Families, and letting families know about the benefits of Head Start and the requirements for enrolling. Guide Family Advocates in finding potential locations where families with preschool-aged children might gather. Learn and understand the community demographics where sites are situated, and project demographic shifts or patterns that may impact enrollment and families? needs. Plan and use resources and staffing to counteract shifts that negatively impact enrollment, and families? needs. If there is a positive impact, determine and advise if more services should be provided in that area. Advise the Assistant Director of these potential shifts and provide solutions to thwart their negative impact on enrollment. Advise Assistant Director of systems that affect a Family Advocate Floaters? ability to prioritize the work they do with Families and children. Understand and convey the main priorities for Family Advocate Floaters in the areas of ERSEA and FCE. For ERSEA this includes full enrollment of their caseload and child attendance. For FCE engaging enrolled families in support of their goals, providing resource and referrals and ensure follow-up and progress is documented in Child Plus. Be aware of other responsibilities and timelines each program area is providing Family Advocates Floaters, and help the Family Advocates Floaters manage their time effectively in meeting these requirements. Assign and coordinate all FA?s floaters to support vacant sites with SNST, IFPA, end of the paperwork and enrollment. Provide on-going communication to all content teams on FA reassignments and placements which includes an updated roster. Coordinate all FA meetings and Child Plus User Groups in collaboration with all content teams. Coordinate all new FA hire training and ensure training checklist is complete. This includes email address and child plus access. Travel is required to all supported sites, and other locations while supervising FA. MANDATED REPORTR As service providers to the underprivileged and vulnerable in our community, all employees are considered Mandated Reporters, and must report any instance of physical or sexual abuse to proper authorities. ESSENTIAL DUTIES Services for this position must be provided on-site. As a result, the positions supervised by this job description are on-site, and supervisors / managers / leaders must be on site to provide proper direction and oversight Supervise Family Advocate Floaters Meet with their assigned Family Advocate Floaters bi-monthly to discuss successes and challenges with their workload. Guide and Provide Strategies to the Family Advocate Floaters about engaging and enrolling families. Learn community demographics, projects shifts and plan and use resources and staffing to counteract shifts that negatively impact enrollment, and families? needs. Advise Assistant Director of systems that affect a Family Advocate Floaters? ability to prioritize the work they do with Families and children. Other duties as required and is subject to change at any time Qualifications REQUIREMENTS: Must be able to pass a fingerprint clearance, background check, including criminal history, personal references, employment and education verifications Valid California Driver License or have means to other easily accessible transportation. HEALTH REQUIREMENTS: Proof at the time of hire TB clearance within 6 months prior Annual Influenza vaccination (between Nov. 1st - Mar. 31st) Pertussis (whooping cough) and measles immunization Health screening at the time of employment Requires ability to interact with children in a busy environment including, but not limited to: Able to lift up to 50 lbs. Frequently kneel and squat Ability to move quickly EDUCATION: B.A Degree Social Services or equivalent field. EXPERIENCE: Minimal 6 month of experience monitoring & tracking data. Minimum of 3 to 6 months of case work management Experience networking with community partners PREFERRED QUALIFICATIONS: BA degree Human Development or related field Direct experience working with families in an at risk Program, and evidence of interaction with culturally diverse low-income population. Bilingual English /Spanish (written and verbal). Have an invested interest in the community for recruitment purposes. Demonstrate S.M.A.R.T. Goal setting for families. Knowledge of Data system Child Plus & for monitoring purposes. Strong ability to monitor staff effectiveness and the ability to mentor and coach staff Volunteers of America is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. This employer participates in E-Verify as required by the federal government and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Keywords: Volunteers of America Los Angeles, Redlands , Family Advocate Supervisor North Hollywood, Social Services , North Hollywood, California